Refund/Exchange Policy

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Refund/Exchange Policy

Refund/Exchange Policy

7.    Inspection

7.1    It is the responsibility of the Buyer to inspect the Goods at the point of collection or delivery, as the case may be

7.2    Upon discovery of any defect in the quantity or quality of the Goods at the inspection, the Buyer shall notify the staff of Buyer in Writing within 7 days of the arrival of each delivery of the Goods at the Buyer's premises. Failure to do so shall mean that the Buyer has accepted the Goods unconditionally and the Seller shall have no liability to the Buyer in respect of any defect(s) in the Goods

7.3    If, however, a defect is discovered and the Buyer notifies the Seller the above stipulated period, the Buyer may be eligible for an exchange (see Clause 8 below). The Buyer acknowledges and agrees that any such exchange shall be its sole remedy against the Seller in respect of any defective products

8.    Exchange

8.1    Where a Good is found to be defective and the Buyer has notified the Seller of the defect, the Buyer can exchange the Good for a Good of the same within seven (7) days of the date of collection or delivery (as the case may be), save that there shall be no exchange:

8.1.1    if it is a promotional Good or the Good was provided free of charge;

8.1.2    if the Good is no longer in resellable condition, as a result of opened/damaged packaging or deterioration of quality;

8.1.3    for any Goods that have not been stored in accordance with the instruction as stated in the specifications, labels or packaging; or

8.1.4    for any chilled and frozen Goods once such Goods have been received and acknowledged by the Buyer.

8.2     To be eligible for any refund or exchange, the Buyer must provide the relevant invoice. The Seller reserves the right to no provide any refund or exchange in the absence of any documentary evidence indicating the date on which the products were delivered or collected by the Buyer, as the case may be.